Servicing & Repairs

Sanitising & Hygiene

Service TRAC

Service (adj) - to supply maintenance and repair,   TRAC (adj) - to Track & Register Assets for Clients

All Ears is proud to introduce the most exciting and innovative programme to hit New Zealand call centres and corporate offices. Designed by our team to meet the needs of Call Centre managers and Finance managers, Service TRAC offers a simple solution to call centre losses and a measured ROI (return on investment). Developed by ALL EARS to offer businesses real time, online asset management with this programmed service plan.

We

• offer a discount off our standard

  servicing rate

• we create a secure on-line database

  that allows you to assign a numbered

  headset to a specific CCR

• we call that headset up annually for

  maintenance and hygiene service. 

All of this reduces the loss of equipment - we have seen the standard discard/loss rate fall from on average 30% per annum to between 3 and 4% per annum, through natural attrition.

OUR CLIENTS ARE SAVING MONEY WITH THIS PROGRAMME - DO YOU WANT TO?

Any units that are BER (Beyond Economical repair) are entered into the database for a Buy Back credit against brand new units purchased through us.

Because everything completed on a unit is entered into the Service TRAC database, we/you can assess when a unit has reached the end of it's commercial life, we were able to say to one client recently - you have spent $XYZ on this unit - it's not worth spending any more.

Without Service TRAC they would not have known.

SAVE

through reduced hardware costs

SAVE

on equipment purchase through regular maintenance

SAVE

time auditing your asset stock

ACCESS

full online reporting

GENERATE

accurate budget projections for headset & acoustic stock

Full online reporting can be made available to answer questions such as:

• Has the right product been selected for the job?

• Where are the 6 new headsets you purchased 12 months ago?

• Is the headset still under warranty - who will know?

• If the warranty has expired - what will be the cost of repair be?

• Can the headset be passed to a new incoming team member? Is it clean?